#storefrontstories

Jun 22 / People of HV

Behind every storefront, there’s a story.

Think about the local shops and restaurants you’ve missed most – the places and people that have become part of your daily life. Like the barista who knows you by name. The restaurant where you celebrate every family birthday. The boutique owner who always has time to chat and gives your dog treats. These businesses are what make Highland Village feel like home, and the sense of connection they bring feels more valuable than ever.

Now, as they reopen their doors, we’re highlighting our HV family through a new series, #storefrontstories. Through photos and fun Q&A, we’re showcasing and celebrating the people behind the businesses you love, who have persevered through uncertain times and continue to make Highland Village so special.

Watch the stories unfold below and on Instagram and get excited as you return to your favorites.

THE NAIL LOUNGE

WATSON PHOTOGRAPHY

SON NGUYEN| OWNER

PHUOC (BRONCO) HANG, also pictured

Q. What do you love most about your work and being part of HV?

A. Getting to interact and getting to know our clients on a personal level. Being part of the HV family is great because they want us to succeed and they are willing to help us however they can.

Q. What’s one positive thing that came out of the shutdown?

A. It was nice getting to rest a bit and reflect on how much our clients mean to the success of our business. 

Q. What are you most excited to do now that things are getting back to their normal groove?

A. Now that things are open back up we are still committed to giving the best possible customer service to our clients and listen to what they have to say in order to serve our clients better.

Q. What’s one interesting fact about you or your business that you want your customers to know?

A. We are a family owned and operated business and will always treat our guests like members of our family.

 

BROOKS COLLECTION | VAULT

WATSON PHOTOGRAPHY

BROOKS POOLE | OWNER

Q. What do you love most about your work and being part of HV?

A. The one-on-one connections that my team and I make with our clients and neighboring businesses is my favorite part of owning Vault and being part of The Village. We learn personal details about customers’ lives when working as closely with them as we do while helping them design and find the perfect pieces for themselves or a loved one. Customers often become like family.  Being a part of HV has opened us up to an even bigger community that we have loved getting to know and to collaborate with.

Q. What’s one positive thing that came out of the shutdown?

A. We were forced to brainstorm, as our sales were previously primarily conducted within our brick-and-mortar presence. We quickly switched to a more social-media-based model, using flash sales and care packages as a way to continue to connect with our customers and keep our business thriving. We were left with some great ideas that will continue to be a part of our daily plan. During the shutdown, we were amazed by the graciousness and support of our client family who poured their support onto us, letting us know they recognized the constraints of the shutdown and that they would support us not only during but also after the shutdown. I keep a book of quotes, and one of my favorite quotes is, “The world will surprise you with its grace, if you let it.”  It was so heartwarming and encouraging to experience and be a part people receiving care packages of candles, books, and gift cards and immediately passing the joy along to their friends and loved ones with other care packages from Vault.

Q. What are you most excited to do now that things are getting back to their normal groove?

A. Seeing our customers face-to-face again! Nothing replaces personal relationships and interactions.  We are ready to see Vault and the Village filled with happy faces again!  Vault and Highland Village are not simply a bunch of shops; it truly is a community.  And the people–businesses, customers, and management of HV–make the Village the lifestyle that it exudes.

Q. What’s one interesting fact about you or your business that you want your customers to know?

A. Most of my clients are shocked when I tell them I also teach accounting and taxation and have done so for about 17 years at the collegiate level.  My “jewelry business” began in Oxford when I was teaching at Ole Miss with a classified ad in the Daily Mississippian newspaper and one bracelet!  Shortly after publishing that ad, I had a storefront on the Oxford Square and now am thrilled call Highland Village home!

 

BUFFALO PEAK OUTFITTERS

WATSON PHOTOGRAPHY

BOB McCAIN | OWNER

Q. What do you love most about your work and being part of HV?

A. The thing that is most appealing for me is working with our customers on a daily basis. Being an outdoor specialty retailer means we have the opportunity to provide clothing and gear for people to explore all over the world. Being at Highland Village for 33 years has been a wonderful experience. We are fortunate to have both the great history and tradition the center provides along with a freshness of ideas and visual beauty that is unique.

Q. What’s one positive thing that came out of the shutdown?

A. The biggest positive through this process has been deeper communication with staff, vendors, sales reps, literally everyone that touches our business. Staying in touch with these people has given us a team to rally around.

Q. What are you most excited to do now that things are getting back to their normal groove?

A. Without a doubt, we are excited to see our customers again. I’m sure some people have been forced to rely on online options during this time, but we hope that they will again rely on their locally owned businesses for the product and expertise they have come to love over these many years. That is why we are here, to provide great service and a friendly face.

Q. What’s one interesting fact about you or your business that you want your customers to know?

A. We are a local, family owned business. That isn’t as common as it used to be. My general manager has been here for 25 years. We are deeply rooted in this community and love the relationships we have been able to build over the years because of this.